Covers the employment provisions of the Americans with Disabilities Act (ADA), including the regulation’s definition of a disability, covered individuals and their rights, reasonable accommodations, and employer responsibilities regarding hiring and employing disabled individuals.
Explores the Fair Labor Standards Act (FLSA), the federal law that sets the federal minimum wage, defines the 40-hour workweek, sets requirements for overtime worked, and places restrictions on child labor.
Explains the rights and responsibilities of employees/employers under the FMLA along with recent expansions to the FMLA under the National Defense Authorization Act (NDAA), Airline Flight Crew Technical Corrections Act (AFCTCA), and Uniformed Services Employment and Reemployment Rights Act (USERRA).
Covers proper business email etiquette, which includes the basics of email communication, proper email composition, and protocol for replying and forwarding email messages. The course also covers the importance of email privacy, its appropriate use, and composition.
Covers the basic guidelines of business telephone etiquette. The course topics include preparing for the call, privacy concerns, handling interruptions, answering and placing phone calls, placing callers on hold, transferring calls, and mobile phone etiquette.
Discusses managerial responsibilities with regard to workplace sexual harassment as defined in Title VII, including prevention, investigation, and resolution of sexual harassment incidents.
Defines sexual harassment, explains what types of sexual harassment employees may encounter in the workplace, and discusses recourse for sexual harassment.
Defines workplace violence, the different types of workplace violence, risk factors, employers’ responsibilities, and steps employees can take to protect themselves, including awareness of warning signs, behavior, and how to report incidents. This course also includes information concerning where to go for help, the implications of workplace violence, and responses to workplace violence.
Focuses on diversity and how it relates to the workplace. The course addresses types of diversity, effects and benefits of a diverse workforce, and how to create and manage a diverse workplace.
Focused on supervisors and management, this course explains the benefits of an alcohol/drug-free workplace, the different types of drugs employees can abuse, how to recognize the signs of possible substance abuse, how to create an alcohol- and drug-free workplace program, how to plan and conduct drug tests, and the process of intervention, rehabilitation, and disciplinary action.
Explains why a drug-free workplace is necessary, how to build your drug-free workplace and develop drug testing policies, commonly tested substances, how users become abusers or addicts, recognizing signs of substance abuse, and how employees can get help.
Explores the causes of workplace anger and how it is expressed. The course also explains how to recognize and react to anger, suppressed anger, and impending violence, and how to employ conflict-resolution strategies.
Explains the anger response and its causes. The course describes methods for dealing with the anger response and also discusses patterns of anger and how they can be used to prevent anger.
Explores effective time management skills, task prioritization, and methods of defining goals and tasks for groups.
Covers the basics of workspace and computer organization for optimum time management. The course discusses the benefits of organization and includes lessons on reducing clutter, using paper and electronic file systems, inbox processing, and creating daily routines.
Defines the role of a coach in the workplace and lists the advantages of using a coach. This course also describes good counseling skills, outlines an effective counseling process, discusses effective ways to make decisions, and lists qualities needed to create a successful relationship between the employee and the coach.
Covers active listening skills and the benefits of active listening. The lessons include special skills for listening in group settings.
Reinforces basic driving skills, including safe driving techniques, the dangers of distracted driving, proper car maintenance, and trip preparation.
Discusses anti-discrimination provisions under Title VII of the Civil Rights Act of 1964, as amended, including different forms of discrimination based on race/color, religion, national origin, and sex. It also discusses pregnancy-related discrimination.
Examines the provisions of the Equal Pay Act of 1963, including applicable pay, skills, effort, responsibility, working conditions, establishments, and pay differentials. The course also discusses retaliation and alleged EPA violations.
Explores the legal protections against age discrimination in the workplace. The course discusses the provisions of the law as amended, including employment terms, conditions, and privileges along with harassment, retaliation, and other legal aspects.
Addresses the Sarbanes-Oxley Act by defining ethics, code of ethics, and code of conduct and explains the importance of ethical conduct in the workplace along with common types of unethical behavior. This course also explains the proper way to report unethical behavior and how to solve ethical dilemmas so as to avoid making unethical decisions.
Provides a concise overview for managers of the Sarbanes-Oxley Act by breaking down every title of the act and highlighting key sections within those titles. Additionally, this course provides a brief overview of what businesses need to know to maintain compliance with the Sarbanes-Oxley Act.